Customer information sheet

Identity of the trader and contact information.

  1. The Website is owned and operated by EV Meter Ltd. We are registered in Israel as company number 516263332. Our registered address is at Arik Einstein street number 3 Herzliya, Israel. You may contact us by email at suppoprt@evmeter.com, or by telephone +972 (0)77 3633198
  2. Shipment, installation and follow-up service, as well as cancellations, returns and refunds, are at the responsibility of our distributor in Sweden, VP SalesTech AB. The Distributor is registered in Sweden as company number 559088-5942. Its registered address is at Flygfältsgatan 16A, Torslanda / Sprängarvägen 14 132 38 Saltsjö-Bo, Sweden. Its VAT number is SE559088594201. You may contact the Distributor by email at support@vpsalestech.se, or telephone +46 87 47 52 50.

Characteristics and visualization of the products. The main characteristics of a given product are provided to you on and through the webpage that presents the product. However, note that due to variations in photography lighting and in display devices, we cannot guarantee that your display device will present the products in the precisely same colors they actually are. Therefore, the products we deliver to you might vary slightly in color from those displayed to you. Furthermore, product dimensions are fairly, but not completely accurate, so please take into account a safety margin.

Price of products. The total price of each product, including taxes, is provided to you on and through the webpage that presents the product. The price of the Products is in Swedish Kroner (SEK). The price of the products DOES NOT include shipping, delivery and installation costs. The options for shipping and delivery and their associated costs will be set forth on the Website. By completing and placing an order through the Website, you are obligated to pay the full price for the products you have ordered as well as their associated shipping costs. In exceptional cases of a clearly obvious error in the price presented, we will suspend your order, contact you, advise you of the error and seek your further instructions in light of the correct product price. We are not obligated to provide a product at an incorrectly indicated price, if the incorrect price is a clearly obvious error.

Order confirmation. After you place an order, we or our Distributor will review it and once confirmed it, you will receive an email confirming that your order has been accepted. Only then does your order become a binding contract with us, for the products we confirmed in the confirmation email to you. Products that were included in your order but not included in our confirmation, do not form a part of our binding contract.

Delivery charges and other costs. The delivery charges are provided to you on and through the webpage where you select the delivery options. All other costs are provided to you on the webpage before you finally confirm the order.

Cost for concluding the order. An order you place is a “distance contract” concluded over the Internet (this is the term used in the law). Your ordinary Internet access costs apply as between you and your Internet access provider. We do not charge you any cost for using the Internet for placing the order with us.

Payment and delivery arrangements. After you place an order, we or the Distributor will send you a confirmation email with the order details.

At this time, we only ship products to addresses within Sweden. Timescales of shipping may vary according to shipping destination. We will endeavor to to deliver you the products within the timescales presented to you during your order. However, we do not guarantee that the shipping will not be affected by reasons or issues that we cannot anticipate, or which are not in our control. We therefore cannot guarantee the delivery time or date. In any event, the shipping carrier will contact you to schedule a definitive shipping date.

It is your full and sole responsibility to ensure that you are able to receive the products at the time of delivery.

We only accept payments with the payment methods presented on the Website. If we are unable to process your payment, we reserve the right to cancel your order by email notification to you. By placing an order through the Website, you warrant that the payment information you provided for the order are valid and correct and that you have the lawful right to be charged through that method of payment.

We will provide your order, or make it ready for self pickup in 3 business days.

In accordance with §6 of the Swedish Consumer Sales Act, (Sw Konsumentköplag (1990:932)), if you are a consumer (an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession) the risk of loss and title for products you purchase passes to you when you come into physical possession of the products, or when a person identified by you takes physical possession of the products. However, if you have not paid the applicable fee by that time, the product’s title will not pass to you until you have fully settled the fees due.

Our complaint handling policy. Your satisfaction is important to us. If you wish to file a complaint regarding our Website, the order you placed, the amounts you were charged, the delivery, the products you received or any other related issue, please contact us or our Distributor directly by email at support@vpsalestech.se . We will endeavor to handle your complaint and respond within five business days.

After sale. The Distributor provides an after-sale warranty of the product, as detailed in our Product Warranty. For after-sale assistance, please contact our Distributor directly by email at support@vpsalestech.se, and they will endeavor to assist you and respond within five business days. Except for what is stated in the Cancellations, Returns and Refunds Policy, the limitations of liability set out in the Terms of Use and Sale shall apply to the extent permitted by law with regard to any purchase of products or services.

Contract duration. The duration of your contract with us starts with you placing the order and ends when we have fulfilled our obligations of delivery and you have paid the amounts due, unless the contract is cancelled earlier either by you (in accordance with your rights under law to cancel an order) or by us (in accordance with our rights under law to cancel an order).

Force Majeure. We are not responsible for any failure to perform or delay in performance of any order that is caused by events outside our control, such as strikes, civil commotion, fire, explosion, flood, earthquake, subsidence, epidemic or other natural disaster, transportation gridlock or standstill.

Dispute resolution. Please see the Terms of Use and Sale.